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Team Manager SmartStore

Location: 

Paarup, DK, 7442

Team Manager – SmartStore (Internal Sales / Customer Service) 

Do you enjoy leading a team in a service-driven environment where systems, structure, and customer experience go hand in hand? Are you motivated by developing people, improving processes, and ensuring high-quality digital support?
Then you might be the Team Manager we are looking for for SmartStore. 

Lead a team supporting our digital customer service platform
At MASCOT, SmartStore is an important part of how we support customers, dealers, and colleagues across markets. While the platform supports sales, your team’s role is to ensure stable operations, strong support, and a seamless customer experience. 

As Team Manager, you will lead a team of Internal Sales Assistants based at our headquarters in Denmark. Your focus will be on people, operations, and continuous improvement – working closely with IT and other stakeholders. 

This is a role where success is measured by service quality, team performance, and efficient processes.


Your responsibilities 

  • Lead, and develop your team of 11 and ensure engagement, well-being, and consistent performance 

  • Create structure and clarity in daily operations and across digital support tasks 

  • Ensure KPIs and SLAs are met, with a strong focus on service quality and user experience 

  • Support onboarding and continuous development of team members 

  • Participate in recruitment and employee development processes 

  • Drive improvements in workflows, systems, and collaboration across IT and business functions 

  • Support and coordinate digital projects, including implementation and change management 

  • Act as superuser for SmartStore and related systems (e.g. SAP), ensuring knowledge sharing and training 

  • Step into daily operations when needed 

 

Who you are 

  • You are motivated by creating results through others. 

  • You have a strong service mindset and understand what good customer support looks like in a digital setup 

  • You bring structure and calm to a busy, system-driven environment 

  • You are comfortable working close to IT and can translate between business needs and technical solutions 

  • You communicate clearly and adapt your leadership style to different people and situations 

  • You enjoy improving processes and making everyday work easier for your team 

  • You build strong relationships across functions and contribute positively to team culture 


Your background 

  • Experience as a people leader – ideally within customer service, internal sales, digital support, or similar 

  • Experience working with systems such as SAP, CRM, or other ERP platforms 

  • Familiarity with ticketing systems or digital platforms is an advantage 

  • General strong system understanding and interest in digital workflows 

  • Fluent in Danish and English (German is an advantage)

What you can look forward to 

  • A leadership role where success is defined by team performance, service quality, and collaboration 

  • A key role in ensuring stability and development of a digital customer service platform 

  • Close collaboration with IT, Sales, and other internal stakeholders across functions 

  • Being part of an international customer service organization with more than 60 colleagues across Denmark and Vietnam 

  • A professional environment with strong team spirit and supportive leadership culture 

  • Modern facilities in Pårup and everyday perks such as lunch prepared by in-house chefs and breakfast on Fridays 

Apply now »