Team Manager SmartStore

Do you thrive at the intersection of IT and sales, and are you motivated by leading a team that delivers strong digital customer experiences? Are you ready for a role where you help drive the success of one of MASCOT’s online sales platform? If so, you may be our new Team Manager for SmartStore.

Lead a team driving our digital sales experience

As Team Manager for SmartStore, you will lead a dedicated team of Internal Sales Assistants supporting customers, dealers and internal stakeholders using our online sales platform. The team is located at our headquarters in Denmark.

You will play a key role in ensuring operational stability, developing the platform and elevating the customer journey. You will work closely with IT, Sales, Product and Marketing to ensure SmartStore continues to support our ambitious commercial goals.

Your key responsibilities

• Lead, coach and develop your team to ensure performance, well-being and engagement.

• Participate in recruitment processes and conduct annual employee development meetings.

• Oversee structured onboarding and deliver ongoing guidance to ensure high-quality support across markets.

• Drive continuous process improvements to strengthen the digital customer experience.

• Support and drive digital development projects, including coordination, implementation and change management, in close collaboration with IT, Sales and external partners.

• Ensure KPI and SLA targets are met and use data-driven insights to improve quality and efficiency.

• Act as superuser for SmartStore and related systems, ensuring knowledge sharing, documentation and training.

• Contribute to daily operations when needed.

You are someone who…

• is motivated by creating results through people and strong collaboration.
• naturally bridges the gap between IT and business stakeholders.
• thrives in a digital environment and maintains structure, clarity and overview.
• communicates clearly, adapts to different situations and ensures alignment.
• identifies improvement opportunities and drives successful implementation.
• builds strong relationships across functions and contributes positively to the team culture.

Your qualifications

• Leadership experience, preferably from a digital support, customer service or project-focused role.
• Experience working with online sales platforms, e-commerce solutions or digital customer journeys.
• Experience with CRM, SAP or other ERP platforms, combined with strong overall system understanding.
• Experience with ticketing systems is beneficial.
• Fluent in Danish, German or/and English are an advantage.

What we offer

At MASCOT, you will join an ambitious international growth company with a strong culture built on engagement, professionalism and teamwork. You can look forward to:
• A central role with influence on the development of one of our key digital products.
• Collaboration with more than 60 skilled colleagues across Denmark and Vietnam.
• A dynamic workplace with high energy, supportive colleagues and meaningful customer-focused objectives.
• Modern facilities at our headquarters in Pårup, conveniently located near the motorway.
• A values-based culture grounded in trust, respect and professionalism.
• Professional development opportunities supported by experienced leaders.
• Access to our in-house restaurant with trained chefs preparing daily lunch and Friday breakfast.