Team Manager Internal Sales

Team Manager – Internal Sales (Customer Service) – Export Markets 

Do you enjoy leading people in a service-driven environment where collaboration and customer experience are key?
Are you motivated by developing teams, improving processes, and ensuring high-quality support across international markets? 

Then you might be the Team Manager we are looking for in our Internal Sales Export team. 

Lead a team focused on service excellence across Europe 

At MASCOT, Internal Sales is our customer service function – and a critical part of delivering a strong and consistent customer experience across our European markets. 

We are now looking for a Team Manager to lead a team of 10 colleagues based at our headquarters in Pårup, supporting markets such as Benelux, France, Italy, Spain, and Poland. 

This is a leadership role where your success is measured through your team’s performance, collaboration, and service quality. 

Your responsibilities 

• Lead and develop your team to ensure high engagement, well-being, and consistent performance 

• Create structure and clarity in daily operations and across markets 

• Ensure KPIs and SLAs are met, with a strong focus on service quality and efficiency 

• Support onboarding and continuous development of team members 

• Participate in recruitment and employee development processes 

• Drive improvements in workflows, systems, and collaboration across departments 

• Act as superuser for SAP and our phone system (SINCH) 

• Step into daily operations when needed to support the team 

Who you are 

• You are motivated by creating results through others. 

• You have a strong service mindset and understand what great customer support looks like 

• You bring structure and calm to a busy environment 

• You communicate clearly and adapt your leadership style to different people and situations 

• You enjoy optimizing processes and making everyday work easier for your team 

• You build trust and strong relationships across teams and cultures 

Your background 

• Experience as a people leader – ideally within customer service, internal sales, or support functions 

• Familiarity with ERP systems such as SAP and/or ticketing systems (or strong system understanding) 

• Fluent in Danish and English (additional European languages are a plus) 

What you can look forward to 

• A leadership role where success is defined by team performance, service quality, and collaboration 

• A key role in ensuring stability and development of a digital customer service platform 

• Close collaboration with IT, Sales, and other internal stakeholders across functions 

• Being part of an international customer service organization with more than 60 colleagues across Denmark and Vietnam 

• A professional environment with strong team spirit and supportive leadership culture 

• Modern facilities in Pårup and everyday perks such as lunch prepared by in-house chefs and breakfast on Fridays