Team Manager Internal Sales

Do you thrive in a fast-paced environment where strong leadership, teamwork and excellent customer service go hand in hand? And are you ready for a role where you empower people and contribute to a outstanding customer experience across several European markets? If so, you may be the new Team Manager for our Internal Sales Export team.

Lead a dedicated team supporting our European export markets

As MASCOT continues its growth journey, we are establishing a new Team Manager role to support our Export markets. You will lead a team of 10 skilled colleagues based at our headquarters in Pårup, providing service to our markets in the Benelux, France, Italy, Spain, and Poland.

Your key responsibilities:

• Lead, coach and develop your team to maintain strong performance, well-being and engagement.
• Managing onboarding and providing ongoing guidance, ensuring clear communication and alignment.
• Ensure KPI and SLA targets are met across markets.
• Participating in recruitment processes and conducting employee development meetings.
• Drive and support projects, including coordination, implementation and change management in close collaboration with internal and external stakeholders.
• Serve as superuser for our phone system (SINCH) and SAP.
• Taking an active part in daily operations when needed.

You are someone who:

• Is motivated by creating results through people.
• Leads by example and takes responsibility naturally.
• Has strong situational awareness and adapts communication effectively.
• Thrives in a dynamic environment while maintaining structure and overview.
• Identifies process improvement opportunities and ensures successful implementation.
• Builds strong relationships with a variety of stakeholders and contributes positively to team spirit.

Your qualifications:

• Leadership experience, preferably from customer service or support function.
• Experience working with SAP and ticketing systems (or strong IT flair and ability to learn).
• Fluent in Danish and English (French or Dutch is an advantage).

What we offer:

At MASCOT, you will join an ambitious, international growth company with a strong culture built on engagement, professionalism and teamwork.

You can look forward to:

• A newly established leadership role where you can influence the future setup.
• Being part of an international customer service department with more than 60 dedicated colleagues across Denmark and Vietnam.
• A dynamic workplace with high energy, supportive colleagues and a meaningful customer mission.
• Modern facilities at our Pårup headquarters, located with easy access to the motorway.
• A strong, values-based culture grounded in trust, respect and professionalism.
• Development opportunities supported by experienced leaders.
• Access to your own restaurant with trained chefs who prepare lunch for us every day, as well as breakfast on Fridays.