Internal Sales Assistant - German Speaking

Are you passionate about delivering excellent customer service in an international environment? Do you enjoy building relationships, solving problems, and supporting sales representatives? Then you might be the Internal Sales Assistant we're looking for to join our German Internal Sales / Customer Service team.

As an Internal Sales Assistant, you will become part of our multicultural Internal Sales / Customer Service department of approximately 50 colleagues located at our headquarters in Denmark. Within the department, you will join our German team of approximately 15 colleagues. In this role you will support our German sales representatives and customers while collaborating closely with colleagues in Denmark and Hanoi, Vietnam.

What you can expect

At MASCOT, you’ll join a collaborative and ambitious team where customer satisfaction and continuous improvement are at the heart of everything we do. As an Internal Sales Assistant, you will play a key role in supporting customers and sales representatives, ensuring a high level of service across our sales processes and digital solutions.

Your daily tasks will include:

• Providing telephone and email support to sales representatives and customers, primarily in Germany.
• Processing, monitoring, and following up on customer orders in SAP.
• Handling customer inquiries, returns, warranty claims, and support tickets.
• Setting up new customers and maintaining existing customer data and agreements.
• Advising customers and sales representatives on our products, services, and solutions.
• Supporting our digital ordering platform SmartStore and other digital customer platforms.
• Collaborating closely with colleagues across departments to ensure efficient handling of customer requests.
• Contributing to the continuous improvement of processes, systems, and customer service.

We are looking for someone who:

• Has experience in customer service, internal sales, or a similar administrative role.
• Is service-minded and enjoys creating positive customer experiences.
• Is fluent in German, both spoken and written.
• Has a good command of English, both spoken and written.
• Works in a structured and detail-oriented manner while maintaining an overview in a fast-paced environment.
• Is proactive, responsible, and enjoys taking ownership of tasks.
• Thrives in a collaborative, multicultural team environment.
• Enjoys working with multiple tasks simultaneously while maintaining a high level of quality.
• Has good IT skills and preferably experience with SAP, CRM systems, Microsoft Office, SmartStore, or similar business applications.

We offer:

• The opportunity to work in an international environment as part of a collaborative and supportive team where customer service, knowledge sharing, and continuous improvement are at the heart of what we do.
• A full-time, on-site position at our headquarters in Silkeborg.
• A wide range of social activities organized by our active employee association.
• Free access to our fully equipped fitness center at our headquarters.
• An excellent lunch scheme in our staff restaurant, where meals are prepared by professional chefs.
• Pension scheme and private health insurance.
• Employee discounts on MASCOT workwear, so you're well equipped for your own DIY projects.

Does this sound like an opportunity for you? Then send us your application and CV – we look forward to hearing from you!

Welcome to MASCOT

At MASCOT, we are more than a family-owned international growth company – we are a workplace where ambition, passion, and collaboration go hand in hand. Our ambition is simple: to develop, manufacture, market, and sell the world's best workwear and safety footwear.

When you join MASCOT, you become part of a company in constant development. You'll experience leaders who support you through ongoing coaching, motivation, and dialogue, all with a strong focus on your professional and personal growth. We foster a workplace characterized by high energy, commitment, and a shared ambition to find the best solutions. You'll become part of an organization built on trust, respect, and a strong determination to succeed together.

Would you like to help create the solutions of tomorrow and become part of a company where quality is at the heart of everything we do? Then MASCOT is the place for you.