Internal Sales Assistant (French Speaking)

Are you passionate about delivering excellent customer service in an international environment? Do you enjoy building relationships, solving problems, and supporting customers and distributors? Then you might be the Internal Sales Assistant we're looking for to join our French Internal Sales / Customer Service team.

As an Internal Sales Assistant, you will become part of our multicultural Internal Sales / Customer Service department of more than 50 colleagues located at our headquarters in Pårup, Silkeborg (Denmark). In this role, you will support our sales representatives and customers in the French market while collaborating closely with colleagues in Denmark, and Hanoi, Vietnam.

What you can expect:

At MASCOT, you’ll join a collaborative and ambitious team where customer satisfaction and continuous improvement are at the heart of everything we do. As an Internal Sales Assistant, you will play a key role in supporting our sales representatives and customers, ensuring a high level of service across our sales processes and digital solutions.

Your daily tasks will include:

• Providing telephone and email support to our sales representatives and customers, primarily in the French market.
• Processing and entering customer orders.
• Handling customer inquiries, returns, complaints, and warranty claims.
• Advising our sales representatives and customers on our products, services, and solutions.
• Supporting our sales representatives and customers on our online platforms and digital services.
• Collaborating closely with colleagues across departments and locations to ensure efficient handling of customer requests.
• Contributing to the continuous improvement of processes, systems, and customer service.

You will report to our Team Manager Export and collaborate closely with colleagues in Denmark, France, and at our site in Hanoi, Vietnam.

We are looking for someone who:

• Has experience in customer service, internal sales, or a similar administrative role, ideally in an international company.
• Is service-minded and enjoys creating positive customer experiences.
• Is fluent in French, both spoken and written.
• Has a good command of English, both spoken and written.
• Works in a structured and detail-oriented manner while maintaining an overview in a fast-paced environment.
• Is proactive, responsible, and enjoys taking ownership of tasks.
• Thrives in a collaborative, multicultural team environment.
• Has good IT skills, and preferably experience with CRM systems, Outlook, Microsoft Office, or similar business applications.

Working hours:

• Monday–Wednesday: 08.00–16.30
• Thursday: 08.00–16.00
• Friday: 08.00–14.00

We offer:

• The opportunity to work in an international environment as part of a collaborative and supportive team where customer service, knowledge sharing, and continuous improvement are at the heart of what we do.
• A full-time, on-site position at our headquarters in Pårup, Silkeborg.
• A dynamic workplace with high energy, supportive colleagues, and meaningful customer-focused objectives.
• A wide range of social activities organized by our active employee association.
• Free access to our fully equipped fitness center at our headquarters.
• An excellent lunch scheme in our staff restaurant, where meals are prepared by professional chefs, as well as Friday breakfast.
• Pension scheme and private health insurance.
• Employee discounts on MASCOT workwear, so you're well equipped for your own DIY projects.
• Professional development opportunities supported by experienced leaders.

Does this sound like an opportunity for you? Then send us your application and CV – we look forward to hearing from you!

Welcome to MASCOT

At MASCOT, we are more than a family-owned international growth company – we are a workplace where ambition, passion, and collaboration go hand in hand. Our ambition is simple: to develop, manufacture, market, and sell the world's best workwear and safety footwear.

When you join MASCOT, you become part of a company in constant development. You'll experience leaders who support you through ongoing coaching, motivation, and dialogue, all with a strong focus on your professional and personal growth. We foster a workplace characterized by high energy, commitment, and a shared ambition to find the best solutions. You'll become part of an organization built on trust, respect, and a strong determination to succeed together.

Would you like to help create the solutions of tomorrow and become part of a company where quality is at the heart of everything we do? Then MASCOT is the place for you.